State Farm® Insurance Agent Kari Jones

"Kari was such great help! Very kind and personable. Really took the time to talk through everything and all the options provided. Even went to the extent on helping me contact another agent when I mentioned I was moving! 10/10 recommend Kari for all insurance needs!"

"I tried switching a policy over from a different state and asked her to look at the lowest rates available, I requested she even reduce my policy from what it once was and just do the minimum since MT has higher rates than WA. She refused and essentially said I could take it or leave it…she refused to change my policy to make it more affordable and then referred me out to a marketplace to look at other companies. I ended up going to a different State Farm in Billings and am happy to be working with Phil over there. He answered the phone straight away, asked me questions to get my policy coverage transferred, and lowered my policy without any issues. The other State Farm agency has this handled in less than 4 hours and he was communicative and easy to reach. I’ve been in contact with Kari’s office for three weeks trying to do what the other State Farm agent was able to do in a single day. Kari is not as easy to reach and doesn’t provide very good customer service. I personally would recommend going with a different State Farm agency than this one as she was incredibly unhelpful and had poor communication and customer service. She even tried gaslighting me and telling me that I had called a different State Farm agency three weeks ago…meanwhile I have a voicemail from Kari herself letting me know she needed information from me to be able to access my policy information from WA. This agent is unprofessional and outright dishonest. I would highly recommend choosing a different State Farm agency. Edited to add: I just received a phone call from Kari about an hour after my review was posted and she was immediately accusatory and defensive and outright hostile. I ultimately hung up the phone, this is why their customer service is so poor, I provided genuine feedback on my experience and was met with hostility and aggression. Just a couple hours earlier I was helped quickly and efficiently by someone who is also an agent of State Farm, Phil in Billings office as well. If another agent operating under the same agency is able to accommodate my low-needs request but Kari’s office refused, then maybe they should be looking internally at their operating standards rather than keep faulting customers. This would probably help their operations but instead I get an angry phone call about my honest review and ultimately had to hang up on the caller. Kari asked no questions and instead stated she records the phone calls, which is great and I hope she listens to them because again, my review was honest about what happened."

"I have been working with Kari both personally and professionally with insurance for many years. Kari has so many incredible attributes about her but what I love most is that she is SMART and a master of her trade! I have always admired and respected the knowledge base she has and the genuine “trusted advisor” she’s been to me and many clients."

"Kari Jones and her staff are extremely professional and courteous. They truly know insurance and are easy to work with. Having various options to choose from was very important to my husband and I. I/we highly recommend the Kari Jones State Farm Insurance team to anyone seeking insurance. Mr & Mrs Cook"

"I have been working with Kari and staff for many years now, and have maintained my policies with their office even after moving 5+ hours away! They are immediately responsive to all needs, and are so friendly and easy to work with. I recommend Kari Jones without reservation!"

"Great staff!! Kari, Megan, and Kelsey are the best!! Respond quick if you leave a voicemail, great opportunities through them!! Financing, auto boat camper insurance, home loans!! They do everything!! Very helpful staff would not go anywhere else for an insurance company!!"