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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tristi Bauer

April 17, 2025

5  out of  5
rating by Tristi Bauer
"Kari and her team are amazing! I reached out to her a couple of months ago for help with our insurance needs, and she was incredibly professional and knowledgeable. I highly recommend her!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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cliff yarbrough

September 17, 2024

5  out of  5
rating by cliff yarbrough
"Best insurance office, they take care of it all in a quick and easy manner. Makes insurance easy!"
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Joshua Walker

February 23, 2024

5  out of  5
rating by Joshua Walker
"The best people, they help with everything and explain it all. No pressure purchasing"
We responded:
"Joshua, Thank you so much. We pride ourselves on not being pushy sales people but to educate our clients and let them be our boss! We work for you. Thank you for your business and we look forward to working with you. "
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Char Kobold

January 24, 2024

5  out of  5
rating by Char Kobold
"We’ve recently switched home and car Insurance to Kari Jones State Farm Insurance Company in the Billings Heights. We decided to use the beacon attachment on both our cars in order to get the 10% discount. I check the app every week and make sure my skill levels show improvement or excellent in every field. In speed, acceleration, braking or cornering. It’s not that hard to be a safe driver. I’m looking forward to a larger than 10% discount up to 30%. But most of all, I am so grateful that my driving skills have improved!!! Way to go State Farm, way to go!!!"
We responded:
"Thank you for choosing us for your home and auto insurance. We are so glad you like the Drive Safe and Save discount. Drive safely and we will see you soon. "
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Wendy Pirami

January 12, 2024

5  out of  5
rating by Wendy Pirami
"Kari Jones goes above and beyond to show that she cares for her clients! She’s definitely someone you need in your corner"
We responded:
"Thanks Wendy, we aim to serve and educate our clients, which often become friends and some like family. Thank you for your kind words. "
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mary midgley

November 3, 2023

5  out of  5
rating by mary midgley
"Kari is amazing and will help you with anything you need."
We responded:
"Thanks Mary! We appreciate you and your business!"
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Kaitlyn Hiller

October 16, 2023

5  out of  5
rating by Kaitlyn Hiller
"Kari and her staff are friendly and professional. Her staff helped with all of my insurance questions as well as other questions I had about the area. She was our agent for a few months, but we ultimately had to switch because of pricing. If I could afford it, I would stay with Kari and her office."
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Zoey Stroop

June 7, 2023

5  out of  5
rating by Zoey Stroop
"Kari was such great help! Very kind and personable. Really took the time to talk through everything and all the options provided. Even went to the extent on helping me contact another agent when I mentioned I was moving! 10/10 recommend Kari for all insurance needs!"
We responded:
"Thank you so much for recognizing that Zoey. I wish you the best in the very exciting next chapter and I am excited to see all you do in the future. Keep me posted! I hope the move goes smoothly. "
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Amanda Ellis

June 6, 2023

1  out of  5
rating by Amanda Ellis
"I tried switching a policy over from a different state and asked her to look at the lowest rates available, I requested she even reduce my policy from what it once was and just do the minimum since MT has higher rates than WA. She refused and essentially said I could take it or leave it…she refused to change my policy to make it more affordable and then referred me out to a marketplace to look at other companies. I ended up going to a different State Farm in Billings and am happy to be working with Phil over there. He answered the phone straight away, asked me questions to get my policy coverage transferred, and lowered my policy without any issues. The other State Farm agency has this handled in less than 4 hours and he was communicative and easy to reach. I’ve been in contact with Kari’s office for three weeks trying to do what the other State Farm agent was able to do in a single day. Kari is not as easy to reach and doesn’t provide very good customer service. I personally would recommend going with a different State Farm agency than this one as she was incredibly unhelpful and had poor communication and customer service. She even tried gaslighting me and telling me that I had called a different State Farm agency three weeks ago…meanwhile I have a voicemail from Kari herself letting me know she needed information from me to be able to access my policy information from WA. This agent is unprofessional and outright dishonest. I would highly recommend choosing a different State Farm agency. Edited to add: I just received a phone call from Kari about an hour after my review was posted and she was immediately accusatory and defensive and outright hostile. I ultimately hung up the phone, this is why their customer service is so poor, I provided genuine feedback on my experience and was met with hostility and aggression. Just a couple hours earlier I was helped quickly and efficiently by someone who is also an agent of State Farm, Phil in Billings office as well. If another agent operating under the same agency is able to accommodate my low-needs request but Kari’s office refused, then maybe they should be looking internally at their operating standards rather than keep faulting customers. This would probably help their operations but instead I get an angry phone call about my honest review and ultimately had to hang up on the caller. Kari asked no questions and instead stated she records the phone calls, which is great and I hope she listens to them because again, my review was honest about what happened."
We responded:
"Amanda, I was not the agent that spoke to you. Our calls are recorded and I listened to the call that you have with one of my agents. She was never rude, tried explaining to you that we did not have access to your policies and that you had not spoken with our office previously when quoted a lower rate. You apparently had called another agency as you explain in your review and miscalled us. That agency had access to your policies and know your prior premiums. My agent handled herself in a professional manner and confirmed she could continue the call when you had distractions in the background that you mentioned. She was polite and said to please not worry about it. She attempted to explain that MT rates are very different from WA and was hung up on by you. I attempted to call you back to explain things and you hung up on me. Mystery, solved. Amanda did initially talk to a, "Kari," BUT it was not at my office, it was a team member and co-worker of Phil's that's why he could accomplish what was requested. We couldn't because we didn't have the information needed and would have to have started completely over, but never got that chance, plus we don't step on other agent's toes. The other agent called today to apologize seeing I had a negative review and that they were sorry for the confusion. State Farm is one big happy family, however, we can't see each others' books of business. I unfortunately, was pulled into a negative, no win situation because the wrong office being called and having a common name. Again, nothing but the best and glad you were helped. "
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Kathy Seal

July 6, 2022

5  out of  5
rating by Kathy Seal
"Kari gives lots of information about the products she recommends."
We responded:
"Thanks Kathy. Love working with you. Happy New Year! "
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Danielle B

April 1, 2021

5  out of  5
rating by Danielle B
"Kari Jones and all of her staff have been so fabulous to work with- they are easy to get ahold of and happy to answer any questions that I have. They also are able to handle all of my insurance needs- car, renters, life, etc."
We responded:
"Danielle we sure appreciate you congrats on your engagement! Look forward to protecting your growing family! "